Shipping Policy

Article 1 (Scope of Application)

This shipping policy applies to all products ordered through gyari-wig.com.
By placing an order, you are deemed to have read and agreed to this policy.

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Article 2 (Shipping Regions and Methods)

Shipping Available To:

We offer international shipping to most countries and regions worldwide.
However, please note the following exceptions:

• Certain countries in Africa and South America may not be eligible for delivery due to logistical or customs restrictions.

• Delivery availability is subject to change based on local import policies, carrier limitations, or temporary suspensions.

We recommend confirming shipping availability at checkout. If your region is not listed, feel free to contact our support team for assistance.

Shipping Partners:
We work with international couriers such as DHL, FedEx, UPS, EMS, and others to ensure fast and secure delivery.

Shipping Address:
Please enter your address accurately. The Company is not responsible for delivery issues caused by incorrect addresses.

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Article 3 (Shipping Timeframes)

Order Processing Time:
Orders are processed within 1–2 business days. 

Estimated Delivery Time (after processing):

- United States & Canada: 6-12 business days   
- Europe: 5-10 business days  
- Australia & New Zealand : 5-10 business days  
- Japan & South Korea: 4-8 business days
- Middle East:  5-10 business days
- Southeast Asia: 4-10 business days   

Special Circumstances:
Delivery may be delayed due to weather, customs, or logistics issues. Our customer service team will assist if needed.

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Article 4 (Shipping Fees and Customs Duties)

Shipping Fees:
Shipping costs are calculated automatically at checkout based on destination and method.
Most regions are eligible for free shipping, with the exception of certain remote areas.

Customs & Import Duties:
International orders may be subject to duties and import taxes, which are the customer’s responsibility.
If a package is returned due to unpaid customs fees, all related shipping and tax costs will be deducted from any refund.

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Article 5 (Order Tracking and Status)

Once your order is shipped, you will receive a tracking number to monitor delivery progress.
If your tracking status does not update for an extended period, please contact our customer support.

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Article 6 (Lost or Damaged Items)

Lost Shipments:
If your order has not arrived within 30 days from shipment, please contact us for assistance or compensation options.

Damaged Items:
If the product arrives damaged, please contact us within 48 hours with photo evidence so we can assist you.

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Article 7 (Contact Information)

For shipping-related inquiries, please contact us at:

• Company Name: ai yun Crafts Limited

• Website: gyari-wig.com

• Email: support@gyari-wig.com