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Refund Policy
Article 1 (Scope of Application)
This refund policy applies to all products purchased from gyari-wig.com.
Customers may request a refund if they meet the conditions outlined in this policy.
Article 2 (Return & Refund Conditions)
Return Request Period:
You must request a return within 30 days of receiving the product. Requests after this period will not be accepted.
Return Eligibility:
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Items must be unused, undamaged, and in original packaging.
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All original components and tags must be included in the return.
Returns will not be accepted if:
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The item shows signs of use or is damaged.
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The item was damaged due to customer negligence.
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The item is a custom-made product.
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Refusal of Delivery
Refusing to accept a package upon delivery without prior approval from our support team does not constitute a valid return request.
In such cases, all associated shipping and return costs will be borne by the customer. Refunds will only be processed once the product has been successfully returned and inspected according to this policy.
Article 3 (Return Procedure)
Return Request:
To request a return, please email support@gyari-wig.com with the following information:
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Order number
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Reason for return
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Photos showing the condition of the item
Approval Confirmation:
We will review your request and notify you via email within 2 business days.
Return Shipping:
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Return Address:
1-1-808, IOT Future City, Pingyao Town, Yuhang District, Hangzhou, Zhejiang, China -
The return shipping cost is the customer’s responsibility.
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We recommend using a trackable shipping service.
Refund Processing:
Once the returned item is received and inspected, we will process your refund within 3 business days.
Refunds will be issued to the original payment method, though additional time may be required depending on the payment provider.
Article 4 (Additional Notes)
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If the product arrives damaged due to shipping, please contact us within 48 hours and include photos for compensation eligibility.
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The final interpretation of this policy lies with the Company and may be subject to change based on operational needs.
Article 5 (Contact Information)
For refund-related inquiries, please contact:
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Company Name: ai yun Crafts Limited
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Website: gyari-wig.com
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Email: support@gyari-wig.com